Below is a selection of our most Frequently Asked Questions.
We cover everything from BARF diets to subscription & delivery info below.
If you can’t find the answer to your question here, please contact us, and one of our friendly staff will be happy to assist.
We have one primary mission for BARF Time.
To provide high-quality food and treat options, using natural-only ingredients at a convenience to real pet lovers across Brisbane & Gold Coast. Therefore, unlike many large pet chains, we believe in quality over quantity.
That’s why at BARF Time you will find a smaller (but proven) range of products from local manufacturers that we believe are the best food for your pet – all at a convenience to you, our customer.
All our recipes are raw and are not cooked or intended to be cooked prior to feeding.
Biologically Appropriate Raw Food or Bones & Raw Food (or BARF, ) both used interchangeably, share two words across both terms in common. “Raw” & “Food”.
As nature intended, BARF is all about providing the goodness of raw food for your Dog & Cat so they can be fed the best food nature offers.
Raw bone offers beneficial calcium, vitamins and minerals for a complete and balanced dog diet. The bone found in our recipes is specially processed, ensuring that they are finely ground and do not cause choking or consumption hazards for your dog.
Our Canine Country BARF recipes do not contain offal. Whilst many BARF diets typically include 10% offal in their products based on standard raw feeding practices, there is a good reason Canine Country chooses not to include offal in their recipes. Firstly, many dogs do not like the smell of offal in raw form, which can sometimes deter them from eating the food.
Secondly, due to genetic or inherited issues, many breeds do not benefit from the higher purine content that offal offers. These breeds include Dalmatians, Beagles, Bulldogs, Basset Hounds, Cocker Spaniels, Bichon Frise, Miniature Schnauzers, Lhasa Apso, Miniature Poodles, Yorkshire Terriers and Dachshunds (amongst others).
To give pet owners the flexibility to feed offal, we offer Canine Country’s Kangaroo & Goat offal products separately in 1kg Portion Packs. These two protein sources offer the highest quality offal with the slightest chance of allergic reaction.
Our suppliers manufacture our products, package & freeze them immediately in temperate controlled facilities to ensure their freshness. The products are then transported from their temperature-controlled warehouse to ours, where we store them and package them on your delivery day to keep your pet’s food in perfect condition.
Our raw Barf products must be stored in the freezer and only removed & thawed for same-day feeding. Any leftover BARF food can be kept in the refrigerator and served the next day.
To keep the integrity of the taste for your pet and ensure it doesn’t cause any upset, we do not recommend feeding any thawed products after a 36-hour window.
Our BARF food has a shelf life of 10-12 months from the date of manufacturing, and each package you receive will have a use-by date clearly labelled for your convenience.
Great question! BARF food is very safe for our furry friends.
Fortunately for our furry friends, the enzymes in their stomachs, as well as their shorter digestive tracts, quash salmonella’s effects. In fact, by serving meat, ground bone, and veggies in their raw forms, we ensure that no nutrients are lost in the cooking process. Simply put, your pup enjoys all the benefits of an all-natural diet without the risks of having to make its organs work harder to process it.
As their descendants did, dogs & cats evolved to eat fresh raw food. Because of this, they extract a range of benefits from raw dog food that they don’t find in processed meals.
Our manufacturers produce, pack and transport their meals in healthy, clean and certified conditions – just as if we were handling their own food.
A fresh diet that mixes meat, ground bone, and dog-friendly vegetables can provide a wealth of benefits to your pooch.
For a full list of benefits of why you should choose Raw food, check out our article BARF Food vs Cooked vs Kibble
Yes, our products are 100% natural and 100% preservative-free and this is the reason BARF Time exists for our customers.
We only source BARF food products that offer the freshest of ingredients, frozen to maintain freshness and delivered straight to your door.
Our treats are also manufactured using 100% Australian products, excluding any of the nasty preservatives you might find in retail options that add more shelf life to their products. Always natural, as nature intended, that’s what we believe in.
No, and it’s for that reason we only deal with local manufacturers that do not treat any of their products with glycerine to extend their shelf life or remove the natural smell of raw products.
Many products in the market, primarily manufactured overseas, that include glycerine have had recall issues in the past, and it’s for this reason that we do not believe these treats are good short or long-term options for your pet’s health.
Yes! Our manufacturer sources all its meat & produce from local Queensland butchers, farmers and fisheries. That’s why we are proud to say that the meats used in our BARF recipes are human-grade and the same quality you might come to expect at your local butcher or supermarket.
Yes! Our manufacturer of BARF recipes Canine Country follows a 75/15/10 balanced meal weighting for most raw barf food recipes for dogs, with some exceptions for specialist recipes and CAT Barf.
Most of our dog BARF products include 75% high quality, human-grade Australian-Only meat, 15% specially ground bone & 10% seasonal fruit & vegetables. Check out the information in each of our products description to learn more.
Yes! Our meals are suitable for dogs & cats of all shapes, sizes and breeds. We offer most of our BARF and treat products in various sizes to cater to your pet’s size.
That’s why at Barf Time, you will find a smaller (but proven) range of products from local manufacturers that we believe are the best food for your pet – all at a convenience to you, our customer.
We are massive fans of starting them young on a raw diet.
This ensures that your puppy builds up a strong tolerance, appetite & love for BARF products which will benefit them for the rest of their lives.
We recommend feeding your puppy our Puppy BARF for 2 – 10 months before transitioning them over to start trying any of our other BARF recipes.
Yes! All Barf Time recipes are 100% complete, balanced, and suitable for senior dogs.
Some senior dogs may require a specific diet if they have any underlying ailments, so we always recommend seeking advice from your Vet regarding supplements or prescription diets.
We have specific recipes created for dogs that suffer from certain conditions, including our Inner Health BARF and our Holistic Wild Boar BARF, so be sure to check them out.
Remember to follow a slow transition for a senior dog to a new raw diet. Read our BARF Feeding Guide for more information.
While we still recommend you consult a raw-friendly holistic Vet to ensure what food would be best for your dog’s allergies or conditions.
We recommend you start with one of our single protein diets (eg. Kangaroo, Beef etc) or our Inner Health BARF and/or Holistic Wild Boar BARF as starting points depending on your dog’s requirements.
Many pet owners choose to mix raw with dry food, and whilst we don’t have any major issue with that, we still believe that a fully raw diet will cover all their fundamental basics.
However, we also say do what you feel works best for your pet and what makes them most happy and content whilst staying within a healthy weight. As pet owners, it’s our job to monitor and decide what works best for them because, unfortunately, they can’t tell us!
However you decide to feed BARF food to your pet, we still recommend transitioning your pet whenever you add something new to their diet, so please refer to our Raw Feeding Guide for more information on how to do so.
We recommend thawing our frozen BARF meals to room temperate. This will help release the taste and smells that your dog will enjoy best.
However, if you want to fill your KONG Classic or KONG Puppy Rubber Toy and freeze it, they will love it, and it will keep them entertained.
Definitely! Just ensure you follow a safe guide to transition to a raw diet, just like our Raw Feeding Guide.
We encourage you to check with your holistic raw-friendly vet, especially if you have a puppy or your pet has any medical conditions or special dietary requirements.
We recommend reviewing our Raw Feeding Guide to determine your pet’s raw serving sizes.
Here we provide a simple feeding guide for Dogs, Cats, Puppies and Kittens.
If you are transitioning your pet from another diet to raw, you can follow the sizings in this guide, but you may need to alter this amount based on their age, weight, size and activity level.
This guide is based on the amount your pet should be eating each day, but each protein has varying degrees of fats & proteins, so you may need to adjust accordingly to what works best for your pet’s overall health & happiness.
We are currently servicing specific postcodes across Brisbane and Gold Coast.
Monday – Brisbane South, Brisbane Outer South & Gold Coast Regions
Tuesday – Brisbane City, Brisbane Inner West, Brisbane Inner South & Brisbane Inner East
Wednesday – Brisbane Inner East, Brisbane South, Brisbane South-West
Thursday – Brisbane City, Inner North and Brisbane North
Sunday – Brisbane South & Gold Coast Regions
We don’t deliver to all postcodes in these areas, so to be sure, please visit our Subscription & Deliveries page, where you can enter your postcode to check.
If we don’t service your area yet, please subscribe! We always check where our subscribers are based, and if we start servicing your area, we will email you to let you know.
We offer two delivery timeslots, Monday to Friday.
Morning: 8 am – 12 pm
Afternoon: 1 pm – 4 pm
You are best to choose the option that ensures the least time your products will make it to the freezer. We believe in good old-fashioned customer service so that a team member will deliver your order, hence why we can’t guarantee a specific time, but we will do our best to meet your needs.
To ensure we deliver to your postcode, please use our postcode checker tool on our delivery & subscriptions page.
If we delivery to your area, you may choose a morning or afternoon delivery time slot on the checkout page, and we will do our best to meet this timeframe.
Yes, to skip/pause a delivery, please access your My Account profile and do so there before the weekly ordering cut-off time of Wednesday 11:59pm
No, there is no minimum term. You are welcome to cancel or pause your subscription with us anytime after your first order.
The default drop-off point will be your front door.
Please secure your pets so that the driver can access the drop-off point on the delivery day without pets being able to come in contact with the driver or the food delivered.
If you live in an apartment and you are not home, we will try to leave it in your lobby, where CCTV will surely be present.
You can leave us a note at checkout for special delivery instructions.
Being a small start-up business, our staff will deliver your orders, so you get that old-fashioned, family-owned feel with Barf Time.
We don’t offer any tracking but will send you a reminder email on the day of your delivery and a confirmation email once delivered.
We will have SMS notifications in future and offer you further communication options as our business grows.
We are very conscious of today’s human and pet food delivery companies using a lot of plastics and packaging! We will continue to work with our manufacturers to investigate better ways to get our products to you in the most sustainable way possible.
We will deliver all one-time and initial subscription deliveries in standard boxes with basic insulation. You are welcome to leave your packaging out on your next delivery, and we will collect it for recycling.
For subscribers, from your third subscription delivery, we will supply you with a branded BARF Time cooler bag (valued at $15) to use during your subscription. We ask that from the time you receive your Cooler Bag; you leave your last bag out for collection on the day of your next order.
That way, we can help the environment together and reuse your Cooler Bag for future orders.
Please note that lost bags will incur a minimal $7.50 fee on the first instance and a full bag fee of $15.00 thereafter.
When we deliver your order with our insulation, your Raw BARF food and treats should stay frozen/fresh for 2-4 hours.
Please be mindful that if left outside on hotter Queensland days, this can shorten this timeframe, so it’s best to pick a timeframe that you know will be the shortest between receiving and popping the products in your freezer.
Yes, BARF Time offers 5% off most products when you choose to subscribe, meaning your deliveries will continue automatically until you change or cancel your subscription.
We also offer one-off purchases, which are perfect for those who want to try our products for their pet before committing to a subscription and benefit from the cost savings.
For new customer orders, we have a 2-3 day processing period. When you enter your address in checkout, the next available delivery dates will be offered based on the date of your order.
For subscribers, the cut-off to make subscription changes is five (5) days before your processing date. We email our subscribers two (2) days before your next cut-off date to remind you to make any changes/updates to your order for the following week.
To retrieve your password, click the ‘forgot my password’ link on the My Account page when signing in. To change your password, log into your account, click ‘My details’, and then ‘Change my password’.
If you have any issues, please email us at [email protected] , and one of our team will assist you.
We always recommend starting with a one-off purchase of our products if you are unsure if your pet will enjoy transitioning or starting on raw food.
Every dog is different, and if your furry-loved one did enjoy their Barf Time meals, you can start a subscription and save long-term.
Please understand we can’t offer refunds if your pet doesn’t enjoy their meal. For more information, visit our Refunds Policy.
There are some changes you can make yourself on your My Account page. If you want to ‘Skip’ your next delivery, you can do so here.
However, if your order is already on its way or processed, you may have missed your chance to skip that particular order. You can also choose to cancel on your My Account page.
For further support, please email us at [email protected] with the subject line ‘change order’ or ‘cancel order’. The email must be received five (5) days before your next processing date.
For subscribers, you may cancel or change your order up until the order cut-off, which is five (5) days before your next processing date.
Yes, we have a $30 minimum cart for all one-time or subscription orders.
Yes, we include a flat $10 delivery fee for all our Brisbane delivery postcodes that we service.
We include a flat $15 delivery fee for all current Gold Coast postcodes.
Please note the delivery fee on checkout will be displayed as the price inclusive of GST.
We offer free delivery on any individual subscription or one-time purchase orders over $100
Stripe is our secure payment gateway, which accepts all major cards, including Visa and Mastercard debit/credit cards.
We also offer direct bank transfers to our nominated bank account.
Please note that we cannot offer fast checkout options such as Google Pay or Apple Pay because your address must be entered to ensure delivery details are correct.
We do not offer cash on delivery.
