Delivery & Subscriptions

Xmas Order Cut-Off

NO DELIVERIES UNTIL WEEK COMMENCING JAN 08, 2024

Our Shop is live but please note if you decide to place an order your first delivery option will not be until the new year.

Our BARF manufacturer is closing from December 20th for Xmas holidays, and due to their Xmas order deadlines we can no longer place any more one-time or subscription orders until the new year.

We apologise for any inconvenience, but if you’ve just found us please subscribe!

2024 is going to be a big! We can’t wait to be back.

Delivery Information

Check if we deliver to you

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Below are Brisbane Pet Food delivery and Gold Coast delivery days based on your delivery zone. You may choose a delivery time on the checkout page, and we will do our best to meet this timeframe.

Monday – Brisbane South, Brisbane Outer South & Gold Coast Regions 

Tuesday – Brisbane City, Brisbane Inner West, Brisbane Inner South & Brisbane Inner East

Wednesday – Brisbane Inner East, Brisbane South, Brisbane South-West

Thursday – Brisbane City, Inner North and Brisbane North

Sunday – Brisbane South & Gold Coast Regions

We offer two delivery timeslots each day, Morning (8 am – 12 pm) and Afternoon (1 pm – 4 pm)

Please note we don’t deliver to all suburbs within these regions, so please enter your postcode below to check if we do. If we don’t deliver to your postcode now, please subscribe! We constantly check where our subscribers are based, and when we deliver to your area, we will notify you, and from there on, you will receive all our store updates & offers.

Delivery Costs

We include a flat $10 delivery fee for all our current Brisbane Pet Food delivery postcodes.
We include a flat $15 delivery fee for all current Gold Coast Pet Food delivery postcodes.

Please note the delivery fee on checkout will be displayed as the price inclusive of GST.

We offer free delivery on any individual subscription or one-time purchase orders over $100

Subscriptions

Our subscription service offers our customers an automated debit and delivery service based on a payment & delivery frequency of either every 2, 3 or 4 weeks.

Customers can select this option by checking the *‘Subscribe & Save 5%’ button when adding items to their cart and selecting the frequency of the automatic delivery.

All first orders will be delivered on the delivery date selected on checkout.
Future orders will be delivered based on the delivery day/time selected on your first order eg. Tuesday between 8am – 12pm but this will be confirmed via email.

Please note that our flat rate delivery fee will automatically be charged for each individual delivery.

Customers will be offered a *5% discount on all products provided the customer manages the subscription. If the customer chooses to make a one-off purchase, they will forfeit the 5% discount and be billed at the full retail price. 

Prices are subject to change without notice, and all customer subscriptions will be updated accordingly.

* Discount not available for Toys or Accessories

Updating your Subscription

All existing subscriptions must be updated five (5) days before your next scheduled order. This is to allow time for processing and packing the order. 

Subscription customers will receive an email two (2) days before the order processing date to allow time for any changes.

Customers can log into their accounts anytime to edit their personal details and change/cancel their subscription order. To view your active subscriptions & to make any changes, please log into your  My Account and navigate to the “Subscription Order” tab.

If you have any queries about this, please contact us via email at [email protected]

Delivery Cooler Bag

All subscription customers of BARF Time will receive their third (and all subsequent) deliveries in an 18L branded BARF Time cooler bag. In an effort to help the environment, we ask that our customers leave this cooler bag out on your next delivery, and we will replace it with another for the duration of your subscription with us. 

Customers who lose or damage the cooler bag (outside of normal wear & tear) will be charged a minimal fee of $7.50 for a replacement bag. Any future lost or damaged bags beyond this minimal fee will be charged the total retail price of the bag at $15.

BARF Time is offering this solution to our customers in the hope this swap system is happily adopted. We get to offer you a handy reusable bag for everyday use, and we get to help the environment by reducing carbon waste. It’s a win-win!

We reserve the right to ban any customers from BARF Time or revert to basic cardboard packaging for customers who do not honour this system.

Brisbane Pet Food Delivery • Gold Coast Pet Food Delivery • BARF Time Cooler Bag

FAQ

Below is a small selection of some of our Frequently Asked Questions relating to our Deliveries and Subscriptions.
To view the full list, please visit our Frequently Asked Questions.

If you can’t find the answer to your question here please contact us, and one of our friendly staff will be happy to assist.

The default drop-off point will be your front door.

Please secure your pets so that the driver can access the drop-off point on the delivery day without pets being able to come in contact with the driver or the food delivered. If you live in an apartment and you are not home we will try to leave it in your lobby where there will be sure to be CCTV present.

For any special delivery instructions, you can leave us a note at checkout.

Being a small, start-up business our own team will be delivering your orders, so you get that old-fashioned, family-owned feel with Barf Time.

We won’t have any SMS notifications but we will send you a reminder email a day before your delivery. 

We endeavour to SMS notifications in future and offer you further options as our business grows.

We are very conscious of today’s human and pet food delivery companies using a lot of plastics and packaging! We will continue to work with our manufacturers to investigate better ways to get our products to you in the most sustainable way possible.

We will deliver all one-time and initial subscription deliveries in standard boxes with basic insulation. You are welcome to leave this out for collection on your next order so we can recycle the packaging.

For subscribers, from your third subscription delivery, we will supply you with a branded BARF Time cooler bag (valued at $15) to use during your subscription. We ask that from the time you receive your Cooler Bag, you leave your last bag out for collection on the day of your next order. 

That way, we can help the environment together and reuse your Cooler Bag for future orders.

Please note that lost bags will incur a minimal $7.50 fee on the first instance and a full bag fee of $15.00 thereafter.

When we deliver your order with our insulation, your raw food should stay frozen for 2-4 hours.

Please be mindful that on hotter Queensland days, if left outside, this can shorten this timeframe, so it’s best to pick a timeframe that you know will be the shortest time between you receiving and popping the products in your freezer.

No, there is no minimum term. You are welcome to cancel or pause your subscription with us at any time after your first order.

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Why Choose to Subscribe?
  • Get 5% off BARF & Treats on every order
  • Automatically re-order your favourite products on your schedule.
  • Easily change the products for your next schedule order
  • No commitment! Pause or cancel at any time.