Returns & Refunds
We have a strict refund and returns policy window of 48 hours from the time of your delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods such as raw food cannot be returned. Barf Time is unable to accept any returns of any frozen/refrigerated goods due to the customer changing their mind, serving the food incorrectly or if your pet doesn’t like a particular product. From when we deliver your raw food goods we are unable to know how it has been handled and stored in your care and therefore the product cannot be returned or resold by BARF Time.
To complete your return, we require you to email us a photo of the damage/product issue within 48 hours of receiving your delivery to [email protected]
Once received, we will contact you to discuss and arrange a suitable time to collect the item/s. The item/s will need to be retained for examination.
Please do not send your purchase back to the manufacturer.
Barf Time will happily refund any purchases if they are deemed damaged in transit or received not in a fair retail condition by the customer.
Please follow the instructions in our Return Policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]