Terms & Conditions

1. Purpose Of Policy

1.1 This policy (together with the documents referred to on it) sets out the terms and conditions on which Barf Time ABN 51 624 067 367 (Barf Time, we or us) will supply to you the products (Products) listed on our website www.barftime.com.au (Website).

1.2 Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

1.3 You should print a copy of these terms and conditions for future reference.

1.4 You should also review our Privacy Policy before registering for a Barf Time account.

2. Service Availability

2.1 The Website is only intended for use by people residing in select postcodes within Brisbane and Gold Coast, Australia. We do not accept orders from individuals outside these areas. You can check if we service your postcode by visiting our Deliveries page.

3. Your Status

3.1 By placing an order through our site, you warrant that:

a. you are legally capable of entering into binding contracts;

b. you are at least 18 years old;

c. you are a resident of Australia; and

d. you are accessing our site from that country.

4. Formation of Contract – Flexible Subscription

4.1 After placing an order for an auto subscription on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order of auto subscription constitutes an offer to us to opt into a subscription. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been ordered (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

4.2 By entering into a subscription, you agree to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, as laid out in these terms. Depending on the postcode of your delivery address, you can skip or make changes to your order anytime before the Wednesday at 11:59 pm AEST (the “cutoff time”) prior to the following week of your delivery.

4.3 Cancellation or pausing of your membership after the required cutoff time will result in a full charge for unskipped orders.

4.4 We reserve the right to bring the cutoff time forward by up to 48 hours for certain periods throughout the calendar year, in particular, to manage the workload around national public holidays. We will give you at least 7 days advance notice of such an extension before the first affected cutoff time.

4.5 Cancelling your auto subscription is easy. You can do so via your My Account page on the website or by e-mailing [email protected]

4.6 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

5. Vouchers & Gift Cards

5.1 We may offer gift cards, discount promotions and other types of vouchers (Voucher) which require to be activated by email application in order for the holder to commence delivery of products. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable between us and you when you redeem the Voucher by purchasing a Product.

5.2 Any Voucher may only be used once by you and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. Gift vouchers cannot be refunded once purchased. Only one voucher is allowed to be applied per order. Only one account is allowed per allocated delivery address.

5.3 We reserve the right to withdraw or cancel any Voucher (other than a paid-up gift card) for any reason at any time.

5.4 Vouchers may only be redeemed through the Website and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.

5.5 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges (unless otherwise stated in the Voucher details), which will be chargeable at normal rates.

5.6 We reserve the right to exclude the use of voucher codes on specific products.

6. Availability & Delivery

6.1 Your order will be fulfilled by the delivery date you choose on the order confirmation page or, if no delivery date is specified, then we will deliver on the first available delivery date available unless there are exceptional circumstances.

6.2 We will do everything possible to reach the designated delivery time, but you understand that we will not be held responsible for events and limitations outside of our control including traffic issues and conditions.

7. Risk & Title

7.1 The products will be at your risk from the time of delivery.

7.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

8. Price & Payment

8.1 The price of the products and our delivery charges will be as quoted on the website from time to time, except in cases of obvious error.

8.2 Product prices include GST.

8.3 We may change product prices and delivery charges at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4 Payment for all products must be by credit or debit card. We accept payment with American Express, Visa and Mastercard.

8.5 It is your responsibility to ensure that your payment method details are valid and up to date, and that sufficient funds are available at the time of payment processing.

9. Our Refund Policy

9.1 If you are unhappy with your Product for a legitimate reason such as:

a. the box was missing products ordered;

b. the contents of the box were damaged; or

c. the box did not arrive,

We will offer an appropriate refund if it can be shown that the product you were charged for was not provided as it should have been. Depending on the circumstances, we may, in our sole discretion, provide a full or partial refund of the purchase price, or provide you with credits to be applied to future deliveries. We cannot be liable for theft. You must contact customer service and send a picture of the issue to [email protected] within 48 hours of your delivery date to qualify for a refund. The goods must be retained for inspection prior to any refund being processed. 

10. Warranty

10.1 We warrant to you that any product purchased from us through the Website will, on delivery:

a. conform with its description;

b. be of satisfactory quality; and

c. be reasonably fit for all the purposes for which products of that kind are commonly supplied.

11. Our Liability

11.1 Subject to clause 12.1, if we fail to comply with these terms and conditions, to the maximum extent permitted by law, we will only be liable to repay to you the purchase price of the Products.

11.2 Nothing in these terms and conditions excludes or limits our liability for:

a. death or personal injury caused by our negligence;

b. fraud or fraudulent misrepresentation;

c. any breach of the obligations implied by the Competition and Consumer Act 2010 (Cth) or any other applicable legislation; or

d. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12. Disputes

12.1 All disputes are to be lodged at [email protected] in writing, explaining the details of the dispute.

13. Notices

13.1 All notices given by you to us must be given to Barf Time at [email protected] 

We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any other manner permitted by applicable laws.  

13.2 Notice will be deemed received and properly served:

a. immediately when posted on the website;

b. 24 hours after an e-mail is sent; or

c. three days after the date of posting of any letter.

15.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14. Transfer of Rights & Obligations

14.1 Any Contract between you and us is binding on you and us and on our respective successors and assignees.

14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. Intellectual property rights

15.1 We are the owner or the licensee of all intellectual property rights in the website, whether registered or unregistered and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

15.2 You must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from our licensors and us, this includes all forms of visual and written material found on our website and marketing materials.

15.3 If you post comments on the products to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly held opinions. By ordering the Products you irrevocably authorise us to quote from your Commentary on the Website and in any advertising or social media outlets that we may create or contribute to.

15.4 Additional terms & information about Intellectual Property and the technology used as part of this website can be found in our Privacy Policy

16. Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a. strikes, lockouts or other industrial action;

b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e. impossibility of the use of public or private telecommunications networks; and

f. the acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section 13 above.

18. Severability

18.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

19.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

19.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them, to the maximum extent permitted by law.

19.3 To the maximum extent permitted by law, each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

19.4 Nothing in this clause limits or excludes any liability for fraud.

20. Variation of these terms and conditions

20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

20.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. Governing law

21.1 The laws applicable in Queensland govern these terms and conditions and any Contract formed under these terms and conditions and any dispute in connection with any Contract.

21.2 The parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

We reserve the right to change these Terms & Conditions at any time.  Any updated versions of this privacy policy will be posted on our website and will be effective immediately from the date posted.

This privacy policy was last updated in March 2023 .

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